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Delivery & Service

From the architecture call to long-term evolution

Four delivery models, a six-step engagement path, and the service commitments we are willing to put in writing. Delivery does not end when the software is installed — the boundaries and the rollback plan ship with it.

Delivery Models

Four delivery models

Private deployment is the default, not an option; the other three cover different stages and different data-boundary requirements.

Private deploymentDefault

The whole system runs inside the customer’s own network boundary, with no external SaaS dependency and full air-gap operation. This is the default delivery form for all four business lines, not an option.

Best for

Finance, government, manufacturing — wherever data cannot leave the intranet

  • Infrastructure from standard parts: database, Redis, message queue, object storage
  • Versioned migrations, idempotent upgrades with rollback, records kept in-database
  • Delivered as a single image or Compose, with consistent environments
  • Connects to the customer’s existing monitoring, logging and backup systems
Managed SaaSFast start

Ready out of the box — bind your organisation and start using it. Suited to validating value first and deciding on a delivery form afterwards.

Best for

Fast roll-out of private-domain SCRM and online learning

  • Self-service sign-up and enterprise authorization binding
  • Multi-tenant isolation with data governed at tenant boundaries
  • Suite configuration and callbacks provisioned automatically
  • No servers to run and no operations overhead
HybridCompose as needed

Business data is private, sensitive data stays on the endpoint, and only collaboration and sync pass through the cloud. Delivery form can even be chosen per module within a single business line.

Best for

Organisations that need collaboration efficiency and a hard data boundary

  • Endpoint data never leaves the device (legdger encrypts everything locally)
  • Business systems are private; only the sync path reaches the network, carrying ciphertext
  • Model services can be privately deployed or called out under control
  • Configured per tenant and per module
Source-level deliveryLong-term co-building

For teams with their own engineering capability: we deliver the code and the engineering standard, the customer team carries evolution forward, and we provide architecture support and an upgrade path.

Best for

Group customers with an independent engineering team and deep customisation needs

  • The full repository and engineering standard (including AGENTS.md constraints)
  • Architecture decision records and data model documentation
  • Documented migration and upgrade paths
  • Architecture review support at key milestones
Engagement

A six-step delivery path

Every step has a defined deliverable. The goal of a POC is to falsify, not to demo — if the solution does not run on real data, we would rather stop at this stage.

0130 minutes
Architecture call

We lay out the current state, constraints and goals. We do not rush to pitch — first we check whether this is the kind of problem we are good at solving.

OutputA problem list and an initial feasibility read
023–5 days
Current-state survey

We map the real structure of the existing system — data model, interface inventory, identity system and integration points — and assess the migration path and its risks.

OutputA current-state description and migration risk list
031–2 weeks
Solution design

We provide the architecture layering, data model and migration path, and write the trade-offs down explicitly — including what we cannot do.

OutputArchitecture, data model and implementation plan
042–4 weeks
POC validation

We run the critical paths on real data and validate performance and edge conditions. The goal of a POC is to falsify, not to demo.

OutputA running validation environment and measured data
054–12 weeks
Delivery and rollout

Rollout in batches — core paths first, peripheral modules after. Every batch has a rollback plan and acceptance criteria.

OutputProduction environment, runbook and acceptance report
06Ongoing
Long-term evolution

A stable kernel and backward-compatible interfaces; changes go through versioned migrations with audit and rollback. New requirements enter the roadmap rather than becoming patches.

OutputRelease roadmap and change records
Commitments

Service commitments

These are the numbers we will put into a contract. What we cannot do, we do not write down.

Production incident response
P0 in 30 min

7×24 on-call; P1 in 2 hours, P2 next business day

Delivery form
100% private-capable

All four business lines, no exceptions

Interface compatibility
Backward compatible

Breaking changes go into a major version, announced one cycle ahead

Data export
Structured export

No data lock-in; standard formats for export and migration

Change rollback
Reversible migrations

Versioned migrations plus single-image replacement — rollback is swapping back

Audit material
On request

Compliance and certification material provided with delivery projects

FAQ

Common questions about working with us

They share the same underlying judgements: who guards the boundary, where data should live, and how AI should connect safely. UIAM is that judgement at the identity layer, Uniclaw at the agent layer, Uniscrm at the customer data layer and Unilearning at the domain boundary layer. Different languages, one engineering standard.

Get in touch

Hand the complexity of identity, agents and private domain to one governable kernel

Whether you are replacing an existing IAM, building an agent platform, or trying to make private-domain operations actually work — start with a 30-minute architecture call. We will first judge whether this is the kind of problem we are good at, and say so plainly if it is not.